1. Satisfaction Guarantee
EuroInsure Guide offers a 100% satisfaction guarantee on all our premium content and paid consultations. If you're not completely satisfied with the quality or relevance of any premium service you've purchased from us, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Content or services that do not meet our quality standards or were inaccurately described
- Accessibility Issues: Technical problems that prevented you from accessing purchased content or services
- Double Charging: If you were charged more than once for the same purchase
- Unauthorized Purchases: If unauthorized charges were made to your account
- General Dissatisfaction: If you are unhappy with a purchase for any reasonable cause
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for one-time purchases
- 14 days of the billing date for subscription services
- 48 hours of a scheduled consultation if you need to cancel
For subscription services, refunds typically apply only to the most recent billing period unless otherwise specified.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at [email protected], by phone at +45 29 96 77 79, or through the "Contact" section of our website.
- Provide Purchase Details: Include your order number, the date of purchase, the specific content or service you're dissatisfied with, and the reason for your dissatisfaction.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/debit card payments will be refunded to the same card
- PayPal payments will be refunded to the same PayPal account
- Bank transfers will be refunded to the originating bank account
Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider's processing times.
6. Non-Refundable Items
The following are generally not eligible for refunds:
- Purchases made more than 14 days prior to the refund request
- Services that have been fully delivered and consumed (such as completed consultations)
- Subscription fees for periods prior to the most recent billing cycle
- Purchases where there is evidence of fraud or abuse of our refund policy
However, we evaluate each case individually and may make exceptions based on specific circumstances.
7. Cancellation of Subscriptions
You may cancel a subscription at any time:
- Cancellations made before the next billing cycle will not be charged for the upcoming period
- Cancellations made after a billing date may be eligible for a prorated refund depending on the circumstances
- To cancel, contact our customer service team or use the cancellation option in your account settings
We do not charge cancellation fees for subscription services.
8. Special Circumstances
We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team, and we will work with you to find a fair solution.
In cases of extended illness, emergency, or other extenuating circumstances, we may extend refund timeframes or offer additional accommodations.
9. Changes to This Refund Policy
EuroInsure Guide reserves the right to modify this refund policy at any time. Changes will take effect immediately upon posting to our website. Changes to the refund policy will not apply retroactively to purchases made before the changes were posted.
We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
- By phone: +45 29 96 77 79
- By mail: Vesterbrogade 124, 1620 Copenhagen, Denmark
